FAQs
Frequently asked questions
1. How long can I expect the candles to burn for?
It depends on a number of factors including your environment, however we've established the following approximate guide based on our product testing:
Large candle: approximately 45 hours
Medium candle: approximately 30 hours
Small candle: approximately 15 hours
Keep in mind, to ensure you achieve the maximum scent throw, it is not recommended that you burn your candles for any longer than 3 hours at a time.
2. How long can I expect the reed diffusers to last?
Between one month and four months depending on many variables, which include the number and thickness of your selected reed sticks, the bottle design and environmental conditions such as humidity. Our diffuses are continuously tested by our loyal customers and also put to the test under certain conditions. Such as:
dry hot rooms
humid conditions
air conditioned spaces
artificially heated rooms
varied sized spaces
direct sunlight
We are always tweaking our products based on results of our testing to ensure best product quality for our valued customers.
3. How much wax is in each candle?
This varies depending on the jar.
As an approximate guide:
285 grams in a large candle
160 grams in a medium candle
55 grams in a small candle
4. What is the wax made from?
The wax we use is a hydrogenated soy oil wax and contains a soy-based additive. There are no genetically modified organisms, paraffins, unnatural additives in our candles and they are formaldehyde and phthalate free. The wax is both natural and kosher.
5. What are the wicks made from?
The wicks we use are specially designed for soy wax and made out of all natural fibres including wood and cotton and contain no lead or other harmful metals.
6. What are the fragrances made from?
Our candle fragrance oils consist of many aromatic ingredients, some natural and some synthetic. Natural components are extracted from plants or flowers and synthetic components are manufactured from man-made materials.
7. Are the glass jars strong?
Our jars are produced specifically for candles and made by process of moulding the glass rather than the hand blowing process. This means it has a much thicker wall and is a much safer glass to use. The risk of breakages are greatly reduced when compared with the thin walled blown glass.
8. Do your reed diffusers contain DiproPylene Glycol (DPG) or alcohol?
The diffuser base we use does not contain DiproPylene Glycol (DPG) or alcohol.
9. What are the reeds made from?
Our reeds are pure rattan (not bamboo) for long lasting, maximum scent dispersion.
10. Can I get my original Kaori Australia candle jar refilled once the candle has burnt down?
This is something we're working on at the moment and we're open to your comments and suggestions. The simple answer is yes, we can refill jars with the same scented wax as originally ordered and by direct request from the customer via email. We can also refill reed diffusers.